Displaying items by tag: Contact centres

Contact and call centre company Salmat has deployed a solution from cloud finance and human resources provider Workday as part of a move it says is aimed at creating a more connected, transparent and collaborative workplace.

Published in Market

The Australian cloud contact centre market is set to be worth $51 million by 2021 after it grew by 99.1% last year, with new revenue added in 2014 doubling current market value to $6 million.

Published in Strategy

There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.

Published in Strategy

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