Displaying items by tag: Contact centres

Optus will be the official support network for the 2018 Commonwealth Games on the Gold Coast, to provide communications infrastructure and managed services for the event.

Tuesday, 14 March 2017 20:02

Eight steps to more customer-centric IVR

IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes?

Thursday, 16 February 2017 01:53

Genesys to overhaul MYOB contact centre capabilities

Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.

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