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Tuesday, 04 April 2017 11:27

Optus wins competitive race for Commonwealth Games sponsorship

Optus will be the official support network for the 2018 Commonwealth Games on the Gold Coast, to provide communications infrastructure and managed services for the event.

Published in Business Telecommunications

Tagged under

Tuesday, 14 March 2017 20:02

Eight steps to more customer-centric IVR

IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes?

Published in Sponsored Announcements

Tagged under

Thursday, 16 February 2017 01:53

Genesys to overhaul MYOB contact centre capabilities

Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.

Published in Deals

Tagged under

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Comments

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What's the big deal? Should Fedora no longer meet my needs, I can change distributions in an hour.
Re: iTWire - Alibaba Cloud passes 'Australian Prudential Regulation Authority' Assessment

Hi Hedware, I asked, they’re in Sydney Australia.The full list is here:https : // www . alibabacloud . com /[…]
Re: iTWire - Call of Duty false bans: ACCC issues guidance to Activision-Blizzard customers

Looks like the ban hammer struck again on innocent players! I was one of them! been missing out on 2[…]
Re: iTWire - MoodOff Day: Turn off your phone for 5 hours to raise awareness of smartphone addiction on Feb 28

Also I updated the links in the article above so they work now. Sorry about that.
Re: iTWire - Alibaba Cloud passes 'Australian Prudential Regulation Authority' Assessment

Where are the servers based?