Displaying items by tag: Contact centres

Global business communications company Avaya has acquired contact centre-as-a-service provider, Spoken Communications, in a cash transaction which includes over 170 patents and patent applications.

Published in Strategy
Friday, 07 July 2017 13:28

Aussies still prefer people to chatbots

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Hosted voice and data communications services provider MyNetFone has launched a new solution designed to help government agencies and utilities intelligently manage and disperse unpredictable surges in telephone call traffic.

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