Displaying items by tag: Contact centres

Friday, 07 July 2017 13:28

Aussies still prefer people to chatbots

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Hosted voice and data communications services provider MyNetFone has launched a new solution designed to help government agencies and utilities intelligently manage and disperse unpredictable surges in telephone call traffic.

Optus will be the official support network for the 2018 Commonwealth Games on the Gold Coast, to provide communications infrastructure and managed services for the event.

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