Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.
Optus Business has broadened its offerings for its GO ICT solutions to include contact centre, security and storage solutions, as well as enhancing its existing connectivity, collaboration and cloud solutions.
Vodafone New Zealand has been awarded new security certificates for its Telecommunications-as-a-Service offerings to government.
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.