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Displaying items by tag: Contact centres
Tuesday, 14 April 2020 11:53
COVID 19: AGL Energy uses Avaya to enable remote working for contact centre agents
Australian-listed energy company AGL Energy is leveraging technology from unified communications vendor Avaya to enable its office-based contact centre agents to work remotely from home in response to the COVID 19 crisis.
Published in
Energy
Tagged under
Thursday, 09 April 2020 12:47
COVID-19: Google Cloud launches virtual agent support program
Google Cloud has launched a virtual agent support program designed to help healthcare, public health, and non-profit industries quickly build and deploy chatbots that can help serve their customers who are looking for information during the COVID-19 pandemic.
Published in
Health
Tagged under
- COVID 19
- Google cloud
- virtual agent
- support program
- Pandemic
- World Health Organization (WHO)
- Rapid Response Virtual Agent program
- Contact Center AI
- Oklahoma State University of Pennsylvania
- University of Pennsylvania
- Governments
- healthcare organisations
- businesses
- customer support resources
- Pathfinder virtual agent
- health systems
- hospitals
- Contact centres
- System Integrators
- Australia
- Peter Dinham
Tuesday, 31 March 2020 15:59
How artificial intelligence will reshape the contact centre in 2020
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
Published in
Market
Tagged under
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Comments
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