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Displaying items by tag: Contact centres

The current economic downturn is expected to dampen demand in the Asia Pacific contact centre outsourcing market, with less new business and tightening budgets from existing customers in 2009, but it’s by no means all gloomy according to a report by consultants, Frost & Sullivan.
Published in Market
Nortel has introduced new capabilities to its unified communications products to complement Release 2 of Microsoft's Office Communications Server 2007, which became available earlier this month.

Published in Market
VoIP provider Freshtel (ASX: FRE) has scored a deal from a large call centre outsourcer Link:Q that could boost flagging revenues significantly: Link:Q will route its outgoing calls to mobiles over the Freshtel VoIP network.

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