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Displaying items by tag: Contact centres

Nortel has introduced new capabilities to its unified communications products to complement Release 2 of Microsoft's Office Communications Server 2007, which became available earlier this month.

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VoIP provider Freshtel (ASX: FRE) has scored a deal from a large call centre outsourcer Link:Q that could boost flagging revenues significantly: Link:Q will route its outgoing calls to mobiles over the Freshtel VoIP network.

Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are succeeding.

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