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Displaying items by tag: Contact centres

Salesforce.com and Cisco have teamed up to offer a 'contact centre in the cloud' for SMBs by combining Salesforce.com's hosted CRM service with Cisco's unified communications offerings.

Published in Strategy
Tuesday, 29 September 2009 06:37

Launching new testing products and services

- sponsored editorial -
The Trade Show at the Software & Systems Quality Conference will be a launching pad for a number of new products and technologies.  Spend two days to be up to date with technology, methodology and research in the software testing field.  Register on-line now at https://www.sqs.de/sqs_conferences/registration_au.htm to take advantage of earlybird discounts.
Published in Security
Monday, 24 August 2009 08:52

RightNow cloud for online-only insurance

CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.

Published in Deals




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