Displaying items by tag: Contact centres

Have you ever become frustrated by organisation's inability to handle multiple communications channels properly? Do you think anyone at your bank is listening when you tweet about an excessively long queue or an ATM that's out of action for the third time in a week?

IPscape, a provider of hosted IP-based contact centre services, is offering businesses that use its facilities the ability to receive requests for service from their customers in the form of tweets.

Lonely Planet's Twitter and Facebook pages have provided a glimpse over the last few days of what it's like to be stuck overseas when a volcano blows - they also give a clue as to the direction that savvy call centre operators might take in the future.