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Displaying items by tag: Contact centres
Wednesday, 17 March 2021 11:41
8x8 launches Contact Center for Microsoft Teams
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Published in
Enterprise Solutions
Tagged under
- 8x8
- Eight by Eight
- Contact Center for Microsofdt Teams
- Microsoft Teams
- Contact centres
- customer engagement
- global telephony
- Direct Routing
- contact centre agents
- emplyees
- Dejan Deklich
- Daniel Canning
- Microsoft
- Digital transformation
- Workflows
- collaboreation
- Metrigy Research
- Regulatory compliance
- customer issues
- Australia
- Peter Dinham
Monday, 01 March 2021 10:43
Why integrated contact centres are an increasingly vital resource for Aussie businesses
GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak Insight: During this current period of disruption and uncertainty, the ways in which customers interact with businesses is changing. Face-to-face dealings are being replaced with phone and online encounters while deliveries are now favoured over in-store transactions.
Published in
Guest Opinion
Tagged under
Thursday, 14 January 2021 10:53
Why making your contact centre more flexible will help your business navigate 2021’s ups and downs
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Being able to scale your contact centre operations up and down rapidly is a powerful advantage in uncertain times.
Published in
Guest Opinion
Tagged under
WEBINARS ONLINE & ON-DEMAND
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Comments
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
Please do not use all-caps in your replies; it is the digital equivalent of shouting.The information published by Julian Assange[…]
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
Sam, as Magistrate Baraister said, all of the arguments of the Assange "Defense Team" were either incorrect or irrelevant, save[…]
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
What is the crime that Julian Assange has committed? As a publisher, he has published leaked information of public interest.[…]
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Re: iTWire - Permanently banned from Call of Duty for no reason & dealing with Activision support
Ready for this? In January my account was compromised, I am not sure if I click on a site I[…]
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
And if someone commits a crime in Australia and flees to the USA or UK, wouldn't Australia extradite that culprit[…]