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Thursday, 14 January 2021 10:53

Why making your contact centre more flexible will help your business navigate 2021’s ups and downs

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Being able to scale your contact centre operations up and down rapidly is a powerful advantage in uncertain times.

Published in Guest Opinion

Tuesday, 15 December 2020 22:08

How to maximise the return on your extended hours contact centre

Staying ‘open all hours’ can deliver significant benefits for businesses that put the right infrastructure and processes in place

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Weighing the pros and cons of keeping your contact centre open outside standard business hours this year? In our experience, companies generally decide to do so for one of two reasons: they’re receiving a steady stream of after-hours enquiries, or they see an opportunity to generate or collect revenue more effectively.

Published in Guest Opinion

Wednesday, 02 December 2020 17:02

Something new for everyone from AWS?

AWS has announced an unusually wide-ranging collection of new products and features.

Published in Cloud

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WEBINARS ONLINE & ON-DEMAND

WATCH REPLAY: ASCCA's Living Your Best Online Life Conference 2020
ASCCA is the Australian Seniors Computer Clubs Association, and the…
Synology® 2021 AND BEYOND, Coming Soon
EVENT INVITE: The countdown has begun for Synology’s annual event,…
CONFERENCE INVITE: Autodesk University 2020, Nov 18-20, reimagine what's possible
Starting on the 17th for those in the Northern Hemisphere,…
WEBINAR INVITE: Dr Jon Gray hosting live Data Governance Nov 19 at 1pm AEDT, see video
Dr Jonathan Gray, the CEO and Chief Data Scientist at…
VIRTUAL TECH SUMMIT INVITE: How to navigate towards business resiliency
Globally, technology leaders had their 2020 plans interrupted with the…

GUEST ARTICLES

5 Technology Trends to Impact Digital Infrastructure in 2021
Predicting technology trends is a challenging task—even more so coming…
How biombanufacturers must innovate to embrace Industry 4.0
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Five reasons why organisations may not need a new tech budget
GUEST OPINION by George Tsoukas, ANZ Manager, Gigamon: In a…
Profectus and Sisense partner to reduce compliance burden of new Government Payment Times Reporting Scheme (PTRS)
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1-Year Certificates are Here: What Now?
GUEST OPINION: In 2020, the world experienced a cosmic shift…
CES 2021 Health Tech Gamut that Deserves our Undivided Attention
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Why making your contact centre more flexible will help your business navigate 2021’s ups and downs
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact:…
Enhancing customer experiences through better data management
GUEST OPINION by Derek Cowan, Cohesity: It’s been on the…
CFO delivers a compelling ROI message
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Rip DVD with HandBrake on Windows 10
DVD ripping is the process of extracting entire or selected…

VENDOR NEWS

Creso Pharma rides the positive cannabis tailwinds
Company News: Growing revenues put Creso Pharma in box seat…
Medical cannabis company to commence clinical trials in early 2021
COMPANY NEWS: ASX cannabis stocks are gaining momentum, stimulated by…
NEW GLOBAL RESEARCH REVEALS MANUAL ACCOUNTING UNTENABLE IN A POST COVID-19 ENVIRONMENT
Survey shows virus has heightened and accelerated the need for…
Zscaler positioned as the only leader in the Gartner Magic Quadrant for secure web gateways
COMPANY NEWS: Cloud security vendor Zscaler has been recognised as…
WatchGuard's new firewalls deliver the power and protection organisations need today with the agility to evolve tomorrow
COMPANY NEWS: Security vendor WatchGuard Technologies has released new Firebox…
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REVIEW PROMOTION The network has always been important, and even…
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What’s the risk of being unsupported?
VENDOR CONTRIBUTION: The Australian Cyber Security Centre (ACSC) received one…
8x8 delivers improvements to Open Communications Platform
COMPANY NEWS: 8 x8, Inc. (NYSE: EGHT), a leading integrated…
blueAPACHE’s Multi-Million Dollar Cisco Core Network Refresh
COMPANY NEWS: Leading IT services company, blueAPACHE, has announced that…

Guest Opinion

5 Technology Trends to Impact Digital Infrastructure in 2021
Predicting technology trends is a challenging task—even more so coming…
How biombanufacturers must innovate to embrace Industry 4.0
GUEST OPINION: Nine months since the COVID-19 outbreak was formally…
Five reasons why organisations may not need a new tech budget
GUEST OPINION by George Tsoukas, ANZ Manager, Gigamon: In a…
Profectus and Sisense partner to reduce compliance burden of new Government Payment Times Reporting Scheme (PTRS)
Company News: The Sisense and Profectus partnership unlocks a powerful…
1-Year Certificates are Here: What Now?
GUEST OPINION: In 2020, the world experienced a cosmic shift…

Guest Interviews

Why Entrust Datacard is now just Entrust
GUEST INTERVIEW: Entrust Datacard recently renamed and rebranded itself as…
A Q&A with Adam Gordon, the new Country Manager ANZ of Varonis
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Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been…
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into…
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…

Guest Reviews

Rip DVD with HandBrake on Windows 10
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SolarWinds NTA puts the network admin's finger on the networking pulse
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The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
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The Net Works When SolarWinds Network Performance Monitor Is on the Job
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Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
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GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
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DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

RAPID BI Helps Flexihire Increase Utilisation Using Sisense Leading BI Software
Case Study: Flexihire hires out construction and industrial equipment across…
Forescout reveals widespread vulnerabilities affecting millions of devices globally
Guest Research: Forescout has revealed widespread vulnerabilities affecting millions of…
Entrust Ranks Best for IoT Identity and Access Management in New Quadrant Knowledge Solutions 2020 SPARK Matrix Report
Report ranking based on market dynamics, trends and competitive landscape…
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By failing to involve more general staff, company leaders hinder…
Toluna reveals market research predictions for 2021
GUEST RESEARCH: From real-time data, a quest for relevance and…

Channel News

Fujitsu Australia to sell Eyefi smart drain and smart waste products
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ANATAS named Boomi’s 2020 partner of the year for the Asia Pacific Japan region
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TNS leverages Fortinet Secure SD-WAN so retailers can embrace digital transformation and cloud adoption
PROMOTIONAL NEWS: Transaction Network Services has announced the launch of…
Macquarie Telecom Group: Double Gold at global awards, Best Customer Experience in the World, CEO of the Year
AWARD ANNOUNCEMENT: The annual World Communications Awards 2020, hosted virtually…
MSP Connect growth accelerates, says Sophos
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Data#3 partners with Gaggle on student mental health needs initiative
Australian listed IT services provider Data#3 is partnering with US-based…
Dicker Data launches new Microsoft Cloud business unit
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Gigamon, Nokia claim ‘breakthrough’ network visibility, customer experience solution delivery
Network monitoring provider Gigamon has partnered with Nokia to deliver…
BrainStorm IT, Syspro ink deal for Australian market
Melbourne headquartered enterprise software development company BrainStorm IT has signed…

Comments

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