Displaying items by tag: Contact centres

Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.

Published in Market

The increasing number of contact centres in the Asia Pacific is set to turn the region into the second largest Business Process Outsourcing (BPO) market globally, behind North America, according to a new report.

Published in Market

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

Published in People Moves

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