Google Cloud has launched a virtual agent support program designed to help healthcare, public health, and non-profit industries quickly build and deploy chatbots that can help serve their customers who are looking for information during the COVID-19 pandemic.
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.
Would you believe it? Those Hollywood clone-a-fingerprint-in-five-seconds segments are not realistic!
I would have thought that the reason for the questions in the Coronavirus Australia App were self evident. If you[…]
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