Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.
Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.