Displaying items by tag: Contact centre

Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.

Published in Deals

Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.

Published in Cloud

Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.

Published in Cloud

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