Displaying items by tag: Contact centre

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.

Published in Enterprise Solutions
Thursday, 10 August 2017 13:01

Workforce management tools slash costs by 46%

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

LogMeIn's Bold360 allows organisations to combine omnichannel messaging for customer support, with CRM and other systems to support automation and to provide agents with easy access to the information they need when interacting with customers.

Published in Business Software

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