LogMeIn's Bold360 allows organisations to combine omnichannel messaging for customer support, with CRM and other systems to support automation and to provide agents with easy access to the information they need when interacting with customers.
iiNet has been hit by an outage to its email and voice services across the country, according to information available at the ISP's service status page.
Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.
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It is all an "Old Wives Tale" !