Displaying items by tag: Contact centre

An agreement between Buzzient and Interactive Intelligence has led to the integration of social media analysis tools with the latter's telephony and contact centre software.

Thursday, 10 June 2010 02:42

Zeacom Appoints Queensland Channel Manager

Unified Communications vendor Zeacom adds to channel management team.

Friday, 21 May 2010 08:07

RightNow goes mobile, right now

RightNow Mobile provides companies with a new and positive way of getting into their customers' pockets.

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