By Sreeni Raghavan, CEO, TeleApps
For years, deploying a business telephony solution involved installing phone systems in comms rooms, dedihonycated cabling and handsets on desks. Controlled by a PBX in larger firms or operating as a key system for SMBs, this infrastructure delivered all that was required to support day-to-day activity.
Cloud communications and customer engagement systems provider 8x8 has launched X Series, its new system that combines call, collaboration, conferencing and contact centre functionality
In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.
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