Displaying items by tag: Contact centre

Tuesday, 13 March 2018 12:51

8x8 X Series combines UC and contact centre

Cloud communications and customer engagement systems provider 8x8 has launched X Series, its new system that combines call, collaboration, conferencing and contact centre functionality

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.

Published in Enterprise Solutions
Thursday, 10 August 2017 13:01

Workforce management tools slash costs by 46%

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

ZOOM WEBINARS & ONLINE EVENTS

Channel News

VENDOR NEWS & VIEWS

REVIEWS

Comments

Guest Opinion