3D Networks (Australia), a part of the Planet One group of companies, was last week presented with the Avaya Aura Contact Centre APAC Partner of the Year award, in recognition of its implementations in Australia.
Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing.
NBN Co has contracted Australian telecommunications service provider, Service Stream (ASX: SSM), to operate its public contact centre in Melbourne's CBD.
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