Just about every business of significant size seems to want a mobile app. But what if was easy to provide deep integration with the contact centre? Would cross-platform compatibility be a bonus? That's what Interactive Intelligence is promising.
3D Networks (Australia), a part of the Planet One group of companies, was last week presented with the Avaya Aura Contact Centre APAC Partner of the Year award, in recognition of its implementations in Australia.
Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing.
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.