Displaying items by tag: Contact centre

Saturday, 23 August 2014 16:03

Call centre jobs will disappear, says Thodey

Telstra boss David Thodey has told ABC radio that he believes the company’s call centre jobs will be gone in five years, replaced by online interaction.

Published in Strategy

Global fashion brand Lacoste has selected an Enterprise Order Management solution from Supply Chain provider Manhattan Associates for its omni-channel retail operations and to facilitate continued worldwide growth.

Published in Deals

Cloud contact centre and customer service solutions provider LiveOps has opened a new data centre in Sydney which it says will services the company’s growing Australian and New Zealand customer base and partner network.

Published in Strategy

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