Displaying items by tag: Contact centre

Wednesday, 04 March 2015 16:58

'No excuse' for poor customer service

When it comes to poor customer service, "there's really no excuse" given today's technology, according to an executive at a major customer experience vendor.

Cinemas like to make money by overcharging at the candy bar, but technology has given them another way to make money: by saving it.

Published in Telecoms & NBN
Saturday, 23 August 2014 16:03

Call centre jobs will disappear, says Thodey

Telstra boss David Thodey has told ABC radio that he believes the company’s call centre jobs will be gone in five years, replaced by online interaction.

Published in Strategy

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