Displaying items by tag: Contact centre

Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.

Published in Cloud
Tuesday, 10 March 2015 05:00

Genesys goes cloud to tap mid-market

Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.

Published in Cloud
Wednesday, 04 March 2015 16:58

'No excuse' for poor customer service

When it comes to poor customer service, "there's really no excuse" given today's technology, according to an executive at a major customer experience vendor.

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