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Monday, 30 November 2015 22:33

ShoreTel contact centre, mobility solutions for local govt body

Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.

Published in Deals

Friday, 31 July 2015 10:49

Telstra to sell Genesys cloud-based call centre system

Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.

Published in Cloud

Friday, 03 July 2015 17:22

PureCloud Engage engages local businesses and their customers

Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.

Published in Cloud

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Comments

Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

I had met Graeme many times over the years. Always impressed by his ability to stay current in such an[…]
Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

A great loss to us indeed. I met Graeme a couple of times during the 1980s when he came to[…]
Re: iTWire - NBN retailer questions need for Enterprise Ethernet in fibre areas

NBN enterprise ethernet is an answer to the question "how can we make nbn profitable?"A business would be crazy to[…]
Re: iTWire - Memo to Google and Facebook: please pack your bags and go

Yep. Both can go.
Re: iTWire - Memo to Google and Facebook: please pack your bags and go

Well written Sam,In addition to the disgusting level of propaganda used by US-led corporations and corrupt warhawk military to discredit[…]