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Displaying items by tag: Contact centre
Wednesday, 04 March 2015 16:58
'No excuse' for poor customer service
When it comes to poor customer service, "there's really no excuse" given today's technology, according to an executive at a major customer experience vendor.
Published in
Business Telecommunications
Wednesday, 26 November 2014 09:30
Movie chain Hoyts dials up $300,000 annual savings with ShoreTel
Cinemas like to make money by overcharging at the candy bar, but technology has given them another way to make money: by saving it.
Published in
Telecoms & NBN
Saturday, 23 August 2014 16:03
Call centre jobs will disappear, says Thodey
Telstra boss David Thodey has told ABC radio that he believes the company’s call centre jobs will be gone in five years, replaced by online interaction.
Published in
Strategy
ZOOM WEBINARS & ONLINE EVENTS
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Monthly job advertising levels up, but drop year-on-year, says SEEK
Jobs advertising levels across Australia are up by 41.5% month… -
Australian firm offers new way of facing up to job interviews
A new video service, that lets people create their own… -
Job advertising volumes 'level out', but Victoria records slight decline
Job advertising volumes levelled out nationally with a slight increase… -
LogicMonitor appoints Swapnil Shah to APAC region channel role
IT infrastructure monitoring company LogicMonitor has announced that former Infosys… -
Aussie Broadband board gets pre-IPO makeover
RSP Aussie Broadband has appointed a new chair and two…
Channel News
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Dicker Data appointed Australian market distributor for Cohesity
ASX-listed IT hardware, software and cloud distributor, Dicker Data has… -
NEW APAC PARTNERSHIP FOR RUNECAST & ANATAS
STRATEGIC ALLIANCE ANNOUNCEMENT: ANATAS, an FTS Group company and award-winning… -
Zebra hosts first ANZ livestream channel partner event
In lieu of their annual Channel Partner Roadshow, Zebra Technologies… -
Zebra hosts first ANZ livestream channel partner event
In lieu of their annual Channel Partner Roadshow, Zebra Technologies… -
Spirit Telecom launches NBN Enterprise ethernet product range on Spirit X sales platform
Australian-listed Internet service provider Spirit Telecom has launched its NBN… -
Pivotel to resell Beam products
Australian satellite communication equipment manufacturer Beam Communications' latest reseller is… -
Copado opens new Melbourne office to support 'massive' APAC region growth
DevOps platform for Salesforce provider Copado is opening a new… -
Okta partners with NEXTGEN on Australia, NZ distribution deal
Global identity solutions provider Okta has sealed a deal, appointing… -
Mia Distribution inks deal with RingCentral
Australian unified communications value-added distributor Mia Distribution has signed a… -
Konica Minolta inks deal with Snap Print & Design
Integrated solutions and managed services provider Konica Minolta has inked…
VENDOR NEWS & VIEWS
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VPN made easy, a world in change
By Guest Writer REVIEW PROMOTION The world has seen a… -
Why the future of contact centres is cloud-based
By Darren Rushworth, president, NICE Asia Pacific VENDOR PROMOTION In… -
Supporting the back to work push: why strategic IT leadership is more important than ever in a post-coronavirus world
GUEST OPINION by ManageEngine product consultant Ashwin Ram: As the… -
MSI Creator 15: An Ultimate Laptop For Content Creators with an Ultimate Battery
REVIEW PROMOTION In recent years, digital designers latched onto gaming… -
NEW APAC PARTNERSHIP FOR RUNECAST & ANATAS
STRATEGIC ALLIANCE ANNOUNCEMENT: ANATAS, an FTS Group company and award-winning… -
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: … -
VENDOR NEWS: Independence Group – case study
Independence Group (IGO) is an ASX-listed mining and exploration company…
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PacketLight Networks Announces PL-4000 Muxponder and Transponder Product Line for High Capacity 400G Metro and 200G Long Haul Applications
Integrated mux/demux, optical amplifier, optical switch and Layer-1 optical encryption… -
INVITE VIRTUAL ROUNDTABLE 9/7/20 9AM AEST - Denodo announce virtual roundtable in APAC region, focus on cloud and data virtualisation
VENDOR NEWS: Denodo announce virtual roundtable in APAC region, focus… -
5G in Australia: How we can mitigate the risks
GUEST OPINION by Eddie Stefanescu, Regional VP Business – APJ…
REVIEWS
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VPN made easy, a world in change
REVIEW PROMOTION The world has seen a lot of change… -
MSI Creator 15: An Ultimate Laptop For Content Creators with an Ultimate Battery
REVIEW PROMOTION In recent years, digital designers latched onto gaming… -
Optus 5G home Internet is an NBN killer
For a while now, there have been mutterings here and… -
Review: D-Link DWR-956 AC1200 4G LTE router
The D-Link DWR-956 is a wireless AC1200 4G LTE router… -
Review: OPPO Find X2 Pro has top-level specs that are future-proof
OPPO's latest effort in the 5G space — its top-level…
Comments
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Re: iTWire - VPN made easy, a world in change
Wasn't super excited about getting a VPN because I thought it would be hard to navigate through it for someone[…]
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Re: iTWire - NBN has three major challenges ahead, says network expert Gregory
Neoliberal thinking. Everything has to make a profit.
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Re: iTWire - NBN has three major challenges ahead, says network expert Gregory
Why does the NBN have to be sold? It should be regarded as a utility and kept by the government.[…]
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Re: iTWire - The NBN is done. Now the NBN needs to be redone
Same situation. I live in a townhouse. The neighbor, on the other side of the wall, has NBN. My property[…]
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Re: iTWire - UK excuse for Huawei ban just does not hold water
Excellent. My questions on hearing this news were: Is it because the Chinese government are putting spyware on Huawei –[…]
Guest Opinion
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How Hackers Can Abuse Contact Tracing Apps
By ProPrivacy VENDOR PROMOTION Contact tracing apps could do a… -
Revolutionising nursing and patient care with Qlik
GUEST OPINION by Emma Williams, Care Capacity Demand Management Program… -
Fast, visible and secure: why cyber-security must be a priority for Australian enterprises rolling out complex new networks in the post-COVID era
GUEST OPINION: Migrating to the cloud and embracing mobile and… -
Australian organisations ‘plagued’ by cybercriminal attacks
Australian organisations continued to be plagued by ransomware and malware… -
Cloudian launches operations in Australia, NZ
Object storage specialist provider Cloudian has officially launched operations in…