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Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.
Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
I had met Graeme many times over the years. Always impressed by his ability to stay current in such an[…]
A great loss to us indeed. I met Graeme a couple of times during the 1980s when he came to[…]
NBN enterprise ethernet is an answer to the question "how can we make nbn profitable?"A business would be crazy to[…]
Yep. Both can go.
Well written Sam,In addition to the disgusting level of propaganda used by US-led corporations and corrupt warhawk military to discredit[…]