Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.
The COVID crisis has demonstrated the viability of mass remote working and embracing the practice long term has significant advantages, writes Shad Mortazavi, Founder and Managing Director, OpenIQ
GUEST OPINION by Shad Mortazavi, Founder and Managing Director, OpenIQ: Did your company’s contact centre make a sudden shift to remote working when the COVID crisis struck? If so, you’re in good company. In the wake of government shutdown announcements in March 2020, scores of Australian organisations equipped their agents with mobile devices and dispatched them home to work.
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.
Just looked at both Telstra and Optus 5G roll-out maps, and (as I expected) they're still both EXTREMELY spotty. I[…]
Where’s that loony tunes electrowreque to spread his FUD about 5G? If only he didn’t live under electrical wires or[…]
Electrowreque - an expert in noise and latency emanating directly from the sad excuse for a tin-foiled wrapped brain he[…]
You off your meds again, electrowreque? Need more tin foil for your hat? You make loony people look sane.
You off your meds again, electrowreque? Need more tin foil for your hat? You make loony people look sane. 5G[…]