GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.
UK-based cloud contact centre provider MaxContact has expanded its Australian channel partner program with the appointment of Melbourne-headquartered cloud, voice and data services wholesaler CommsChannel as a managed services partner.
NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.
What a heartening tale! Hip hip hooray for Australia's bright young people, not to forget all the bright not-so-young people[…]
Okay, in a flight of fancy let's say (for app design/development/testing at maybe an outlandish $100 per line of code,[…]
Hi Con, thank you! Tom made it easy, he knows his stuff. Looking forward to the event!
Good work shining a spotlight on this Sam. You appear to be the only one paying any attention to it[…]
Alex, really good interview navigating the breadth of our current Covid norm and the scope of Zebra's technology path in[…]