Displaying items by tag: Contact centre

Wednesday, 11 March 2020 09:24

NBN Co warns against scams

NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.

Published in Security
Tuesday, 18 February 2020 13:20

Rheem starts deployment of Nintex Promapp

Solar, gas and electric hot water systems company Rheem Australia has commenced deployment of Nintex Promapp - the visual process mapping and management capability of Nintex - to improve Rheem’s customer experience and overall customer satisfaction.

Published in Deals

By Sreeni Raghavan, CEO, TeleApps

For years, deploying a business telephony solution involved installing phone systems in comms rooms, dedihonycated cabling and handsets on desks. Controlled by a PBX in larger firms or operating as a key system for SMBs, this infrastructure delivered all that was required to support day-to-day activity.

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