Displaying items by tag: Contact Centre Software

Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.

Published in Cloud

Australian software measures the emotions and sentiment expressed by callers.

Tuesday, 10 March 2015 05:00

Genesys goes cloud to tap mid-market

Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.

Published in Cloud
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