The Australian Government has made recommendations for further protections for telco consumers, including a strengthening of the role of the Telecommunications Ombudsman.
Mobile service provider Lycamobile has paid a $12,600 penalty after failing to follow an ACMA direction to comply with the Telecommunications Consumer Protections Code.
The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.
Yes but the NBN needs to be able to deliver 100mb, when you live 2 KLM from a major business[…]
It's taken a very long time - very long.
This is an absolute joke - senior executives getting a bonus for doing the job for which they are paid.[…]
Just got our final $99.00 monthly invoice for our 100/40 plan (with ABB). We were given several month's notice that[…]
Last time I looked this is October about 6 months since that survey was taken.The situation is strikingly different in[…]