The Australian Government has made recommendations for further protections for telco consumers, including a strengthening of the role of the Telecommunications Ombudsman.
Mobile service provider Lycamobile has paid a $12,600 penalty after failing to follow an ACMA direction to comply with the Telecommunications Consumer Protections Code.
The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.
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