Data-driven innovation has allowed consumers to search for better products and deals instantaneously and allows providers to price discriminate based on minute-by-minute demand analysis – but it also creates opportunities for collusion, according to the chief of the competition watchdog, the ACCC.
Aussie mobile phone users are estimated to have collectively been charged as much as $20 million in the last six months for third-party charges on their phones for purchases they didn’t even realise they were being stung for, according to a new report from telecoms consumer advocacy group the Australian Communications Consumer Action Network.
Australian consumer watchdog chief Rod Sims says new technology and digital disruptions pose new challenges for the ACCC, not least of all the importance of ensuring robust consumer advocacy continues to play a part in protecting consumer interests.
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I should update my comment. NBN did respond in support of the Industry.
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