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Displaying items by tag: Consumer protection

The Federal Court has ordered Optus to pay $5.26m in penalties for misleading customers in the advertising of its fixed network broadband plans, following an action brought against Optus by the ACCC.

Published in Technology Regulation

Rather than having to take Optus to court the ACCC has used the new consumer protection laws to hit Optus with 27 penalties totalling $178,200 for making false and misleading representations in its advertisements for its 'Max Cap' plans. Optus says it eleccted to pay the fines, without admitting guilt, rather than contest the matter in court.

Published in Technology Regulation
Saturday, 05 March 2011 11:49

Conroy launches review of Telecomms Ombudsman

Communications minister Stephen Conroy has launched a surprise -and speedy - review of the Telecommunications Industry Ombudsman Scheme, saying that the TIO latest statistics reveal complaints at an unacceptable level.

Published in Technology Regulation

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