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Displaying items by tag: Consumer protection

This article replaces the earlier version, which was based on incomplete information and gave an incorrect interpretation of the ACMA's initiatives to improve consumer protection and customer service in the telecoms industry.

Published in Technology Regulation

The Federal Court has ordered Optus to pay $5.26m in penalties for misleading customers in the advertising of its fixed network broadband plans, following an action brought against Optus by the ACCC.

Published in Technology Regulation

Rather than having to take Optus to court the ACCC has used the new consumer protection laws to hit Optus with 27 penalties totalling $178,200 for making false and misleading representations in its advertisements for its 'Max Cap' plans. Optus says it eleccted to pay the fines, without admitting guilt, rather than contest the matter in court.

Published in Technology Regulation

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