Communications Alliance has released a draft of a new Telecommunications Consumer Protection Code saying it will deliver a host of stronger consumer protections including improved customer service, better information about products and services and improved responses to customer complaints.
The establishment of a committee to monitor telcos' compliance with its provision is one of raft of new consumer protection measures detailed in a Draft Telecommunications Consumer Protection Code released for public comment today.
This article replaces the earlier version, which was based on incomplete information and gave an incorrect interpretation of the ACMA's initiatives to improve consumer protection and customer service in the telecoms industry.
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