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Displaying items by tag: Consumer protection

Wednesday, 11 July 2012 12:42

New code boosts telco consumer protection

The ACMA and the telco industry have reached agreement on a new code of conduct for telcos that give consumers greatly increased protection from misleading and confusing mobile plans, poor complaints handling and a host of other unsatisfactory industry practices.

Published in Technology Regulation
Thursday, 26 April 2012 14:17

"Tired" ACCC nabs TPG for misleading ads, again

The ACCC has secured financial penalties from TPG for misleading advertisements with chairman Rod Sims saying he is tired of 'fine print' qualifications in advertisements, and threatening an increasingly aggressive approach to such practices.
Published in Technology Regulation

Communications Alliance has released a draft of a new Telecommunications Consumer Protection Code saying it will deliver a host of stronger consumer protections including improved customer service, better information about products and services and improved responses to customer complaints.

Published in Technology Regulation




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