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Displaying items by tag: Consumer protection

Broadcasting and communications regulator, the Australian Communications and Media Authority (ACMA), says that two in five Australians with mobile phones or an email account  - or 39 percent of the population – are unaware of who to contact to complain about spam email and SMS, and it is powerless to act to protect consumers’ rights unless it receives complaints.

Published in Market
Consumer protection aspects of telecoms legislation - such as the standard telephone service, the provision of payphones and the customer service guarantee will be tightened considerably under the proposed new telecommunications legislation and much greater control given to the minister and the ACMA.

Published in Strategy
The new consumers telecommunications body, ACCAN is proposing to expand its scope to cover broadcasting and to demand legislation requiring that the government formally respond when presented with evidence of systemic failures in the telecoms and broadcasting markets. Also on the table is a proposal that it lobby for "The abandonment or reform of self-regulation to a best practice system that better delivers consumer outcomes, and is more technology neutral."

Published in Strategy

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