The Australian Communications Consumers Action Network (ACCAN) has called for the current self-regulatory telecoms consumer protection regime to be replace with a mandatory system that would require telcos to adhere to 'high level principles'; industry body, Comms Alliance has been quick to oppose the idea.
ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.
The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."
I'm surprised they didn't say if Apple devices were ok to use or not?
Take comfort in that when it takes 2 hours to watch a 90 minute movie on Netflix.
"Choosing your comparisons is like marking your own homework — it's very easy to get top marks."
Yeah just what I want more spyware from our (not) trustworthy Federal Government to put on my 'phone. No chance[…]
Thx Sam - a timely reminder with historical perspective included, and great points that Australia as a tiny player on[…]