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Displaying items by tag: Consumer protection

The Australian Communications Consumers Action Network (ACCAN) has called for the current self-regulatory telecoms consumer protection regime to be replace with a mandatory system that would require telcos to adhere to 'high level principles'; industry body, Comms Alliance has been quick to oppose the idea.

Published in Technology Regulation
Sunday, 19 September 2010 07:06

ACCAN calls for mandatory consumer protection rules

ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.

Published in Technology Regulation

The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."

Published in Technology Regulation

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