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Displaying items by tag: Consumer protection

Thursday, 20 January 2011 07:51

Privacy protection in telco land is a joke

Vodafone has been seriously embarrassed by the leak of customer details, but there seems little prospect of more serious consequences for the company. That needs to change.

Published in Cornered!

The Australian Communications Consumers Action Network (ACCAN) has called for the current self-regulatory telecoms consumer protection regime to be replace with a mandatory system that would require telcos to adhere to 'high level principles'; industry body, Comms Alliance has been quick to oppose the idea.

Published in Technology Regulation
Sunday, 19 September 2010 07:06

ACCAN calls for mandatory consumer protection rules

ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.

Published in Technology Regulation

The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."

Published in Technology Regulation

Communications Alliance has set up a steering group to review the Telecommunications Consumer Protections (TCP) Code that regulates the behaviour of service providers in billing, credit management, complaint handling, customer contracts and the information contained in advertising. Significantly industry and consumer representatives will have to reach consensus if changes are to be made.

Published in Technology Regulation


Communications minister, senator Stephen Conroy, has promised to amend the Telecommunications Act to improve consumer protection.

Published in Technology Regulation
The Australian Communications and Media Authority has named Olya Booyar as general manager of the new Content, Consumer and Citizen Division, created under a restructuring announced late in 2009.

Published in Government Tech Policy
Tagged under
Broadcasting and communications regulator, the Australian Communications and Media Authority (ACMA), says that two in five Australians with mobile phones or an email account  - or 39 percent of the population – are unaware of who to contact to complain about spam email and SMS, and it is powerless to act to protect consumers’ rights unless it receives complaints.

Published in Market
Consumer protection aspects of telecoms legislation - such as the standard telephone service, the provision of payphones and the customer service guarantee will be tightened considerably under the proposed new telecommunications legislation and much greater control given to the minister and the ACMA.

Published in Strategy
The new consumers telecommunications body, ACCAN is proposing to expand its scope to cover broadcasting and to demand legislation requiring that the government formally respond when presented with evidence of systemic failures in the telecoms and broadcasting markets. Also on the table is a proposal that it lobby for "The abandonment or reform of self-regulation to a best practice system that better delivers consumer outcomes, and is more technology neutral."

Published in Strategy
Inconsistent and unsatisfactory consent requirements are prevalent in telecommunications laws and industry codes of conduct, despite consent being an essential part of contract formation, subscription services and the use of customer information in Australia’s communications industry.

Published in Technology Regulation
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