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Displaying items by tag: Consumer protection

Sunday, 19 September 2010 07:06

ACCAN calls for mandatory consumer protection rules

ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.

Published in Technology Regulation

The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."

Published in Technology Regulation

Communications Alliance has set up a steering group to review the Telecommunications Consumer Protections (TCP) Code that regulates the behaviour of service providers in billing, credit management, complaint handling, customer contracts and the information contained in advertising. Significantly industry and consumer representatives will have to reach consensus if changes are to be made.

Published in Technology Regulation

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