ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.
The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."
Communications Alliance has set up a steering group to review the Telecommunications Consumer Protections (TCP) Code that regulates the behaviour of service providers in billing, credit management, complaint handling, customer contracts and the information contained in advertising. Significantly industry and consumer representatives will have to reach consensus if changes are to be made.
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.