ACCAN has called for a whole range of mandatory measures to protect telecommunications consumers to replace the present code-based co-regulatory regime, which it says has proved to be woefully inadequate at protecting consumers.
The ACMA has kicked of a major enquiry into customer service in the telecoms industry with release of the enquiry's terms of reference, a consultation paper and call for "the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling."
Communications Alliance has set up a steering group to review the Telecommunications Consumer Protections (TCP) Code that regulates the behaviour of service providers in billing, credit management, complaint handling, customer contracts and the information contained in advertising. Significantly industry and consumer representatives will have to reach consensus if changes are to be made.
Your either with us or against us! Victoria was doing and endrun around the Federal government for Chinese investment (they[…]
"But China's actions during the pandemic appear to have sparked a rethink in the UK about Huawei's involvement in its[…]
Thx for continuing to cover this, Sam :)It would be reassuring for those Health Department spokespeople to provide a clear[…]
The back door would be a conjecture then? I would assume that Toll's IT crowd would have checked over their[…]
Deluded, arrogant and self indugent. Really bad at reading the room too.