The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.
Australia’s competition regulator, the ACCC, is proposing to authorise a new consumer code for retailers of products such as solar generation systems, energy storage systems, electrical vehicle charging and other emerging energy products and services.
The telecommunications regulator, the Australian Communications and Media Authority, says telco customers will now be better protected under new consumer protection rules it has just introduced.
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