New Zealand’s competition enforcement agency The Commerce Commission has been inundated with a significant increase in consumer complaints about retailers selling online in recent weeks, prompting the regulator to issue a reminder to retailers of their obligations when they sell products online.
Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.
Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.
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