Displaying items by tag: Communications Alliance

The 2020 finalists in the communications industry’s premier awards for excellence - the ACOMMS - have been announced by the telecommunications lobby group Communications Alliance.

Published in Market

Steps taken by NBN Co and service providers meant that broadband speeds and connectivity held up well during May 2020 despite a big increase in the use of video conferencing and streaming services due to COVID-19, according to the ACCC.

Published in Telecoms & NBN

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

Published in Telecoms & NBN
Tuesday, 21 April 2020 12:42

ACMA sets new phone accessibility rules

The Australian Communications and Media Authority (ACMA) has updated industry rules to help ensure people with specific communications needs – such as people with vision and hearing impairments – can find out whether particular phones support their requirements.

Published in Telecoms & NBN

The Australian Mobile Telecommunications Association (AMTA) and telecommunications lobby group Communications Alliance have issued the first edition of Keeping Australians Connected, providing guidance and industry advice around the delivery of telecommunications services in the wake of the COVID-19 pandemic,

Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion and product solutions across the telecommunications sector.

A clear licensing framework is needed for space-based communications networks and systems, according to telecommunications lobby group Communications Alliance, which has welcomed the telecoms regulator ACMA’s intention to undertake a staged revision of the assessment of all space/space receive and earth/earth receive apparatus licences.

Published in Space

Telecommunications network resilience in natural disasters like Australia’s recent bushfire has been under the microscope by the Federal Government, telcos and executives from across the telecoms sector, with agreement to put in place long-term initiatives to further bolster resilience of the networks.

Published in Telecoms & NBN

Two-fifths of the respondents to a survey about the encryption law passed by the Coalition Government last year say they have lost sales or other commercial opportunities as a result of the law being in place.

Published in Government Tech Policy

The Communications Alliance has released its "first expanded Complaints in Context report, showing that for participating service providers in July to September of this year, there were 6.8 complaints received by the Telecommunications Industry Ombudsman (TIO) per 10,000 Services in Operation (SIO)".

Published in Telecoms & NBN

The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.

Published in Telecoms & NBN

The Australian Government has come under fire from the Institute of Public Affairs over its response to the digital platforms inquiry, with the institute condemning the Government for a “disgraceful attack” on free speech.

New rules to help prevent unexpectedly high mobile phone bills have been imposed on the telecommunications industry by the Australian Communications and Media Authority (ACMA).

Published in Telecoms & NBN

More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

Published in Telecoms & NBN

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN

Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

Telecommunications industry regulation veteran Fay Holthuyzen has taken out the top award as the Australian Communications Ambassador 2019 at the 13th Annual Communications Alliance ACOMM Awards in Sydney.

Published in Telecoms & NBN

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