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Displaying items by tag: Communications Alliance
Monday, 28 October 2019 13:42
ACMA excludes Optus from complaints report over 'data accuracy' concerns
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
Published in
Telecoms & NBN
Wednesday, 25 September 2019 01:59
Communications Alliance wants more done to address telecoms customer issues
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
Published in
Business Telecommunications
Friday, 16 August 2019 11:59
Telecoms regulatory veteran Holthuyzen wins industry top award
Telecommunications industry regulation veteran Fay Holthuyzen has taken out the top award as the Australian Communications Ambassador 2019 at the 13th Annual Communications Alliance ACOMM Awards in Sydney.
Published in
Telecoms & NBN
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