More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
Big achievement? Not so much. As one of those 7m Aussies using the NBN all I can say is that[…]
i rather have 250/100 for 120 then 1000/50 for 149
you feel sorry for hfc customers about to get 1000/50 ?
I'd almost feel sorry for those connected to the Abbot/Turnbull mess except for the fact a lot of them voted[…]
Bad luck for the 30-40 percent of NBN fixed-line customers stuck with the Abbott/Turnbull old copper wire FTTN service. They're[…]