More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
If you are narrow enough in your definition of a required skill, you will always face a skills shortage!Tertiary qualifications[…]
Because it's high latency interference prone snake oil with the same latencies as ADSL .Wait until trees have to be[…]
Why are we pioneering the way with 5G? The gear is always cheaper and more robust if you let others[…]
Simply blocking the page domestically via the usual DNS / URL hijack (which the Federal Court have ordered for a[…]
Thanks David, and thanks iTWire for continuing to cover this.