Displaying items by tag: Cloud contact centres

UK-based cloud contact centre provider MaxContact has expanded its Australian channel partner program with the appointment of Melbourne-headquartered cloud, voice and data services wholesaler CommsChannel as a managed services partner.

Published in Resellers

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

The Australian cloud contact centre market is set to be worth $51 million by 2021 after it grew by 99.1% last year, with new revenue added in 2014 doubling current market value to $6 million.

Published in Strategy
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