New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.
Organisations planning to deploy chatbots should consider the security implications.
Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.
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So I wonder what has caused this type of major outage that long?
What are these guys selling?A mobile phone or a mobile camera?
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