New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Published in Apps
Thursday, 11 May 2017 14:01

Could your chatbot spill the beans?

Organisations planning to deploy chatbots should consider the security implications.

Published in Security
Friday, 21 April 2017 15:05

The rise of the chatbots

Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.

Published in Business Intelligence

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