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Displaying items by tag: Call centres

The bane of cold calling telemarketers, Australia's Do Not Call Register now has more than seven million numbers on its list and it continues to grow. The news released today by the Australian Communications and Media Authority is a ringing endorsement of the push for consumer privacy against unwanted voice call intruders.

Published in Technology Regulation

US-based unified communications and call centre systems vendor, Interactive Intelligence Group has acquired its Sydney-based reseller CallTime Solutions.

Published in Deals

Avaya has published the result of its Contact Centre Consumer Index, and the results aren't good news for contact centres,  with the majority of customers left unimpressed.

Published in Networking

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