Australian emergency management company, Dynamiq, has chosen IPscape's cloud contact centre technology to support the emergency operations centre for its Dynamiq Assist services that provides 24/7 emergency medical and travel assistance and global security and safety response capabilities for more than 200,000 Australian corporate travellers, expatriates and holiday makers.
Salmat, which claims to be Australia's largest outsourced call centre operator, is to spend millions of dollars with Avaya to upgrade its call centres by replacing Genesys with Avaya technology.
Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.
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