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Thursday, 18 February 2021 11:10

Aussies have a ‘preference’ for digital engagement with Government: survey

The majority of Australians now have a preference for digital engagement with government, and for that engagement to be tailored to them, according to a new report which also found that almost nine in every 10 Australians looked for government services online in 2020 and that Australians aged 15-and-over transacted with government on average more than once a week.

Published in Government Tech

Tagged under

Wednesday, 29 July 2020 11:02

Telco Call centres hit hard by COVID-19, impacts phone, Internet consumers

The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).

Published in Telecoms & NBN

Tagged under

Thursday, 09 July 2020 17:17

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

Tagged under

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Comments

Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison

It's a mess, sadly. Will Assange ever be free?
Re: iTWire - Hospitality marketplace provider Doshii adds three new PoS partners

Sounds like they'll be both processing plenty of Dosh and earning plenty of it too!
Re: iTWire - Federal Labor to offer EV subsidies while Vic Labor taxes them

EV cars - if only they were powered by beta carotene
Re: iTWire - Four more remotely exploitable bugs found in Microsoft Exchange Server

Hmmm, US Military/Intelligence serivces taking a particular interest in MS Security vulnerabilities - that wouldn't have anything to do with[…]
Re: iTWire - NZ broadband report confirms ‘improved’ performance of premium fibre

I wonder if they would consider running a cable across the Tasman and offering Fibre Max speeds to us Aussies.[…]