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Displaying items by tag: Call centres
Wednesday, 29 July 2020 11:02
Telco Call centres hit hard by COVID-19, impacts phone, Internet consumers
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
Published in
Telecoms & NBN
Thursday, 09 July 2020 17:17
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Sponsored Announcements
Thursday, 09 July 2020 16:43
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Health
WEBINARS ONLINE & DEMAND
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WEBINAR 12PM FRIDAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Do the ancient principles of conflict between nations tell us… -
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced… -
ZEBRA WEBINAR PANEL DISCUSSION: Tuesday, 15 September, 2020 12:00PM. Empowering Distribution centres– Keeping the lights on through ongoing disruption
While there is no one-size-fits-all approach to sustaining demand during… -
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced… -
WEBINAR TODAY 26th August 4pm: Exploring Emerging Strategies for 5G Monetization
Network Operators continue to invest in 5G and build out…
GUEST ARTICLES
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WEBINAR 12PM FRIDAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Do the ancient principles of conflict between nations tell us…
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SolarWinds Service Desk can transform your IT Dept from chaos to calm
Out of all the factors that make an IT team… -
Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn… -
CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said… -
Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,… -
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
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WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced…
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Newly discovered vulnerabilities putting OT networks at risk
GUEST RESEARCH by Claroty: Six critical vulnerabilities have been uncovered… -
ZEBRA WEBINAR PANEL DISCUSSION: Tuesday, 15 September, 2020 12:00PM. Empowering Distribution centres– Keeping the lights on through ongoing disruption
While there is no one-size-fits-all approach to sustaining demand during…
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Why a government agency needs enterprise search in the modern world
GUEST OPINION by Jamie Atherton, Country Manager ANZ, Hyland: Data…
VENDOR NEWS
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Enabling Remote Work - VPN Plus Licenses Free Until September 30, 2021
VENDOR NEWS: In response to the ongoing COVID-19 pandemic, many businesses… -
Radware survey reveals remote work blind spots
SYDNEY, Sept 16 —The vast majority (83%) of C-level executives… -
Netlinkz Remains on Track for $15 million Revenue by Year End
PROMOTIONAL NEWS VIN, for most people it is either the… -
Supporting the real value of analytics
VENDOR NEWS: If we’re to rethink data’s potential, we must… -
How To Get a Smart TV VPN?
PROMOTIONAL NEWS Threats to your data security are everywhere. With… -
How we learned (the hard way) to de-pollute our data lakes
Our analytics ambitions may have taken a temporary hit, but… -
How Australian business can tap data for growth
It’s never been more important to put your business data… -
Beware - excessive permissions are the #1 cloud threat
GUEST OPINION by Eyal Arazi, Radware: Migrating workloads to public… -
YPB expands its anti-counterfeit footprint in SE Asia
VENDOR NEWS: The Chinese demand for Australian manufactured is high… -
INTERVIEW & WEBINAR INVITE Thursday September 3rd 2020 - 1:00pm AEST - The Transformative Cloud Collaboration Model
INTERVIEW PROMOTION Glenn Irvine is the Head of Cloud and…
Guest Opinion
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SolarWinds Service Desk can transform your IT Dept from chaos to calm
Out of all the factors that make an IT team…
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Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn…
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Why a government agency needs enterprise search in the modern world
GUEST OPINION by Jamie Atherton, Country Manager ANZ, Hyland: Data…
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How secure connectivity can be a winner for Aussie landlords in the coronavirus era
The COVID-19 pandemic has created a buyers’ market for accommodation… -
4 ways to achieve effective ‘cyber hygiene’ in a work-from-home world
GUEST OPINION by Simon Howe, Vice President Sales – APAC,…
Guest Interviews
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Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been… -
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into… -
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…
Guest Reviews
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Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
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Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
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Review - CAT Video Repair Software
REVIEW PROMOTION No matter how careful we are, and no… -
SolarWinds AppOptics Brings Application and Infrastructure Performance to Light
It's imperative in today's complex interconnected world of software and…
Guest Research
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Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has… -
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in… -
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS… -
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease… -
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…
Guest Research & Case Studies
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CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said…
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Newly discovered vulnerabilities putting OT networks at risk
GUEST RESEARCH by Claroty: Six critical vulnerabilities have been uncovered…
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Australian office workers lack confidence employers have a post-pandemic plan
Electronic signature platform, DocuSign, today launched its newest research, identifying…
Channel News
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BrainStorm IT, Syspro ink deal for Australian market
Melbourne headquartered enterprise software development company BrainStorm IT has signed… -
Amazon to sell Spacetalk in the UK in deal with MGM Wireless
Ecommerce giant Amazon is signed up to sell MGM Wireless’… -
RingCentral signs master agent Australian distribution deal with Westcon-Comstor
Enterprise cloud communications provider RingCentral Australia has announced a master… -
Avaya, Tradewinds Brokerage ink master agent agreement
Unified communications vendor Avaya and Tradewinds Brokerage have signed a…
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MaxContact partners with CommsChannel in Australian market
UK-based cloud contact centre provider MaxContact has expanded its Australian… -
Melbourne’s Royal Children’s Hospital selects Spectralink for communications
The Royal Children’s Hospital Melbourne (RCH) has selected purpose-built, enterprise-grade… -
Dialog receives monday.com Preferred Partner Accreditation in Australia, New Zealand
STRATEGIC ALLIANCE ANNOUNCEMENT 30 July 2020: Dialog Information Technology, Australia's… -
Dicker Data appointed Australian market distributor for Cohesity
ASX-listed IT hardware, software and cloud distributor, Dicker Data has… -
NEW APAC PARTNERSHIP FOR RUNECAST & ANATAS
STRATEGIC ALLIANCE ANNOUNCEMENT: ANATAS, an FTS Group company and award-winning… -
Zebra hosts first ANZ livestream channel partner event
In lieu of their annual Channel Partner Roadshow, Zebra Technologies…
Comments
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Re: iTWire - NBN Co to create 240 business fibre zones, including 85 in regions
I have an ABN somewhere, does that mean I can get fibre?
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Re: iTWire - 'There's a bear in there' – fine for Play School, not for your network
This is an unbearably good headline :-)
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
Great Stuff Sam - I wish this could go out to a larger audience.
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
5G will save us, and the NBN will have to be redone anyway.
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
As always, a great article Sam.
