Telcos in the Asia-Pacific region are integrating artificial intelligence tools and platforms into their existing business processes and vertical specific functionalities to enhance customer experience and services offerings - ultimately bolstering revenue margins, according to a new global analyst report.
Global IT and business process services company CGI has secured a $58 million contract with the Queensland Government’s State Penalties Enforcement Registry (SPER) to implement and service a debt recovery solution.
Network monitoring solutions vendor Paessler has released a new capability for PRTG Network Monitor that allows users to monitor the health of entire business processes, combining multiple sensors to gain insight into the availability and performance of critical operations.
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