GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Being able to scale your contact centre operations up and down rapidly is a powerful advantage in uncertain times.
GUEST OPINION by Paul Hooper, CEO, Gigamon: Buckle up... Everyone is looking to the future for positive news around a COVID-19 vaccine and a safe return to some sort of normalcy. Business leaders are no exception.
Our analytics ambitions may have taken a temporary hit, but a cleaner environment brings us closer to realising value
VENDOR NEWS: When the world embraced data science, it was hooked on the promise of data - or perhaps, more accurately, on the promise of unrealised insights within that data.
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