Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.
HP Australia has pledged to donate over $400,000 worth of essential technology to help NSW students and schools in regions affected by bushfires get back on their feet during the COVID 19 pandemic, through its Kids Fund initiative in partnership with UNICEF Australia and childrens’ charity Royal Far West (RFW).
Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.
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