Displaying items by tag: BoldChat

Thursday, 15 September 2016 09:31

Customers still not happy with contact centres

Customers are increasingly willing to walk away from a supplier if they experience bad service, according to a new survey.

Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.

Friday, 06 June 2014 15:47

LogMeIn improves mobile support in BoldChat

Secure connectivity specialist LogMeIn has announced an updated version of its BoldChat live chat service, featuring improvements aimed at mobile users.

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