Because the more you know, the less risk of downtime
GUEST OPINION by Mike Hicks, Principal Solutions Architect,ThousandEyes: ‘Unprecedented’, as a description, gets thrown around a lot these days. Less so, precipitous. And yet that’s what we saw in March - a precipitous rise in global network disruptions.
It’s never been more important to put your business data to work
VENDOR NEWS: It’s incredible to think that despite everything we know about data - the amount we generate, its latent value - and the myriad of tools available to exploit it, most data available to businesses still goes untapped.
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact