Displaying items by tag: Australian Communications and Media Authority (ACMA)

Telco V4 Telecom has been warned by the Australian Communications and Media Authority over its “inadequate” complaints handling processes, as the regulator continues its industry-wide clampdown on non-compliance with complaints handling standards.

Published in Telecoms & NBN

Mobile services have fared best with a low rate of consumer complaints in stark contrast to voice only services delivered by telcos over the NBN which had the highest rate of complaints over a six month period last year, according to a report by the telecommunications regulator, the Australian Communications and Media Authority.

Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.

Published in Telecoms & NBN

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