Displaying items by tag: Australian Communications and Media Authority (ACMA)

Hard on the heels of the release of a stronger protection code for telecommunications consumers, Australia’s telcos now have a guide explaining how to give their customers better information about moving to the national broadband network.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.

Published in Telecoms & NBN

New telco industry standards designed to give consumers an improved complaints experience when migrating to the national broadband network are about to come into effect, with the regulator acknowledging that “buck-passing” has plagued consumer experiences in the past.

Published in Telecoms & NBN

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