Displaying items by tag: Australian Communications and Media Authority (ACMA)

The Communications Alliance, Australia’s peak body for the telecommunications industry, has condemned the behaviour of a small number of service providers found to be engaged in “misleading sales practices”.

Published in Telecoms & NBN

Telco V4 Telecom has been warned by the Australian Communications and Media Authority over its “inadequate” complaints handling processes, as the regulator continues its industry-wide clampdown on non-compliance with complaints handling standards.

Published in Telecoms & NBN

Mobile services have fared best with a low rate of consumer complaints in stark contrast to voice only services delivered by telcos over the NBN which had the highest rate of complaints over a six month period last year, according to a report by the telecommunications regulator, the Australian Communications and Media Authority.

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