Displaying items by tag: Australian Communications and Media Authority (ACMA)

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Tuesday, 18 December 2018 10:40

Regulator goes after telcos over complaints-handling rule breaches

Australia’s telecommunications regulator, the Australian Communications and Media Authority, is taking a heavy-handed approach to non-compliance with complaints-handling processes by telcos, with only 7 out of 41 telcos investigated found not to be in breach of the rules. And telcos who fail to carry out remediation directions issued by the ACMA face fines of up to $10 million.

Published in Telecoms & NBN

Friday, 14 December 2018 00:57

Foxtel hit with $25k fine for telemarketing breaches

Broadcast giant Foxtel has been caught in a crackdown on compliance with telemarketing laws and fined $25,200 for breaching requirements for telemarketers to end a call immediately when asked.

Published in Technology Regulation

Wednesday, 14 November 2018 13:15

Telcos drag the chain on meeting new compliance standard

Australia’s telcos are dragging the chain in meeting a new compliance Standard requiring them to clearly set out minimum complaints-handling requirements and processes.

Published in Telecoms & NBN

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