Australia’s telecommunications regulator, the Australian Communications and Media Authority, is taking a heavy-handed approach to non-compliance with complaints-handling processes by telcos, with only 7 out of 41 telcos investigated found not to be in breach of the rules. And telcos who fail to carry out remediation directions issued by the ACMA face fines of up to $10 million.
Broadcast giant Foxtel has been caught in a crackdown on compliance with telemarketing laws and fined $25,200 for breaching requirements for telemarketers to end a call immediately when asked.
Australia’s telcos are dragging the chain in meeting a new compliance Standard requiring them to clearly set out minimum complaints-handling requirements and processes.
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