Displaying items by tag: APAC

DataSpark receives ‘Emerging Partner of the Year’ at the 2021 APAC Partner Awards

COMPANY NEWS: Following last week’s Smartsheet APAC Partners UNITED Summit, DataSpark Analytics (DataSpark) is recognised as the 2021 ‘Emerging Partner of the Year’.

Published in CHANNEL NEWS

COMPANY NEWS: Atturra (formerly FTS Group) took home the Smartsheet Partner of the Year award for APAC announced at the annual Smartsheet Aligned APAC Partner Summit. Recognized by Smartsheet (NYSE:SMAR), the enterprise platform for dynamic work, Atturra continues to expand and extend their reputation as the region’s #1 Platinum Partner and leading services delivery and training specialist.

Published in Market

Major International Awards to be Presented during the Globalization Partners PANGEO Virtual Conference - October 20th-22nd, 2021

COMPANY NEWS: Globalization Partners which makes it fast and easy for companies to hire anyone, anywhere within minutes, via its global employment platform, has today called for nominations for its annual PANGEO Awards. Created to recognize visionary companies and individuals in their pursuit to expand globally, award winners will be announced during the Globalization Partners PANGEO Virtual Conference, taking place between October 20-22, 2021.

Published in Recruitment
Thursday, 16 September 2021 15:10

The need for automation in the hotel sector today

GUEST OPINION by Murphy Mathew, APAC solutions engineer, IDeaS:  In general, a typical hotel makes roughly five million pricing decisions every year. The sheer volume of data needed to be gathered, analysed and decided upon means it is not humanly possible for any hotel revenue manager—or team for that matter—to get every decision right, every day. Business intelligence (BI) and machine-learning, automated systems are critical today in attracting guests, maximising profitable opportunities and expediting your hotel’s pandemic recovery.

Published in Guest Opinion

Ecommerce platform provider Shopify has unveiled a new solution - Shopify Markets - which says is designed to help Australian businesses leverage massive global cross-border commerce opportunities.

Published in Market

GUEST OPINION by Ashley Diffey, Head of APAC and Japan at Ping Identity: In an increasingly digital and online world, consumers have come to expect relatively frictionless experiences when undertaking transactions.

Published in Guest Opinion

GUEST OPINION by Sabyasachi Goswami, Commercial Leader, Commercial Services, APAC Rockwell Automation: The pandemic has exposed the vulnerabilities of the global manufacturing and supply-chain processes long hidden beneath the surface.

Published in Guest Opinion

GUEST OPINION by Brad Drysdale, APAC Field Chief Technology Officer at Kong:  Since the COVID-19 pandemic began in early 2020, there have been significant changes in the way many organisations operate. Systems and processes have had to quickly transform to deal with work-from-home staff and shifting customer requirements.

Published in Guest Opinion

Australian-listed communications software and cloud infrastructure provider MNF Group has continued to grow recurring revenue on the back of “strong demand” from long-term customers in its global wholesale business.

Published in Listed Tech

Software for technology solution providers company ConnectWise has announced several new hires for roles across the APAC region as part of its focus on driving strategic alignment with partners in the Australian channel.

Published in People Moves

GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: The prospect of optimising and automating key business processes can be enticing for many organisations. The chance to remove inefficiencies and streamline workflows is seen as a sure-fire way to deliver big benefits.

Published in Guest Opinion

Ninety-three percent of capital project and construction professionals in APAC are optimistic about their organisation’s future with 78% citing digital transformation as a key growth opportunity 

GUEST RESEARCH: InEight Inc., a global leader in construction project management software, has today launched its first annual Global Capital Projects Outlook. The Outlook, drawing insights from new research conducted with the world’s largest capital project owners and contractor construction professionals across the Americas, Europe and APAC, focuses on optimism levels and digitisation, and found that despite COVID-19, 93% of respondents in the APAC region are either fairly or very optimistic about their future, and 89% believe their organisation to be resilient. 

Published in ResearchWire

Verifying Identity and Determining Transaction Origination are Common Challenges Across Australia, Hong Kong, Japan and India

GUEST RESEARCH:  LexisNexis® Risk Solutions today released its 2021 True Cost of Fraud™ APAC Study covering the retail, ecommerce, financial services and lending sectors for Australia, Hong Kong, India and Japan. The study provides a snapshot of fraud trends in the Asia Pacific (APAC) region during the pandemic and spotlights key pain points for firms in relation to navigating new payment mechanisms, transacting through online and mobile channels and expanding internationally.

The cost of fraud for retail, ecommerce and financial institutions in the surveyed markets is high. The LexisNexis Fraud Multiplier™ – the total amount of loss a firm occurs based on the actual U.S. dollar value of a fraudulent transaction – shows the cost per transaction is $3.51 in Australia; $3.61 in Hong Kong, $3.87 in Japan and $3.84 in India. All four countries reported higher costs per transaction than the regional 2019 average that involved other APAC markets at $3.40.

A combination of factors is driving the high cost of fraud, including market events influencing the use of transaction channels/payment methods, the challenges that businesses face when assessing fraud with these transactions and the less than optimal approach that businesses take towards fraud detection, prevention and minimizing customer friction.

The report’s findings stem from a comprehensive survey of 418 risk and fraud executives in retail, ecommerce, financial services and lending companies in the APAC region in 2021.

Key findings from the LexisNexis Risk Solutions True Cost of Fraud APAC Report:

• Financial Institutions Tend to Have Higher Costs – Given the heavy account-based nature of their business and the need to repay fraud losses to customer accounts, financial institutions often employ more internal and external labor for investigation, detection and recovery. On average they spend $3.78 per transaction in Australia, $4.70 in Hong Kong, $4.46 in Japan and $4.76 in India.

• The Effect of the Pandemic – The pandemic has presented the same challenges to the Australian, Hong Kong, Japanese and Indian markets such as shutdowns, fear of in-person contact and fear of transmission, though the disruption was not equal. Each market saw a marked increase in the use of digital transactions and digital payment methods while cash and in-person payments dropped. However, Hong Kong and India changed more fundamentally as these markets have traditionally had more in-person and cash-driven transactions. Businesses in both markets needed to adapt quickly and many were unprepared from a fraud detection standpoint.

Identity Verification Remains a Top Challenge – Common online and mobile channel challenges across markets included identity verification and determining transaction origination. The rise of synthetic identities was the most common source of identity verification issues. Ecommerce merchants indicated that transaction origination is more commonly cited as a challenge due to their limited use of solutions to capture device ID and geolocation. The rise of mobile and digital wallets as well as other contactless payment methods has created difficulty for many ecommerce merchants when assessing fraud risk related to these channels.

• Limited Use of Best-Practice Fraud Detection/Mitigation Approach – The use of digital/passive identity authentication solutions and transaction risk assessment solutions was limited in the Australia and Hong Kong markets. The number of organizations that integrated cybersecurity and/or digital customer experience with fraud operations was also limited in both markets. The ecommerce sector for the Hong Kong market is an outlier as it is fairly nascent and still in a development stage. This is primarily because Hong Kong, a highly developed territory, has enabled easy access to area businesses and in-person transactions have been much more common than those made online.

Cameron Church, director of fraud and identity, LexisNexis Risk Solutions, said, “As fraudsters become more sophisticated and their methods more complex, businesses need a robust fraud and security technology platform that helps them adapt to a changing environment, offering strong fraud management while maintaining a low-friction customer experience. A successful fraud detection and prevention approach involves an integration of technology, cybersecurity and digital experience programs to address unique risks from different transaction channels and payment methods.

“High fraud costs impact ecommerce merchants, retailers and financial institutions as they increase each year – even without the influence of COVID-19,” continued Church. “With sophisticated threats on the rise, taking a multi-layered solution approach has proven to be the most effective way to fight fraud across various channels and transaction types, as well as performing a more complete assessment that combines physical and digital identity data analysis. Using different solutions to support fraud detection at various points throughout the customer journey will strengthen a firm’s overall defense.”

Download a copy of the True Cost of Fraud APAC Report or register to attend the LexisNexis Risk Solutions Digital Identity Summit webinar on Thursday 8 July, 11am SGT to learn more.

About LexisNexis Risk Solutions LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers. For more information, please visit www.risk.lexisnexis.com and www.relx.com.

Published in Guest Research

Helps customers maintain data sovereignty requirements and improve organisation's data health

COMPANY NEWS:  Talend (NASDAQ: TLND), a global leader in data integration and data integrity, today announced the opening of its newest regional cloud data infrastructure in Australia to support Talend’s expansion and growth in Asia Pacific (APAC).

Research commissioned by Appian shows automation is helping more than half of financial services organisations to build apps quicker than competitors.

Published in Guest Research

Research commissioned by Appian shows automation is helping more than half of financial services organisations to build apps quicker than competitors.

Published in Business IT

Zscaler, the leader in cloud security, today announced the release of Exposed, the industry's first global report on the state of corporate attack surfaces. Based on data sourced between February 2020 and April 2021, the report provides a first-ever look at the impact of attack surface exposure during the COVID-19 pandemic. In the report, Zscaler notes that as businesses began offering more remote work options, their attack surfaces grew concurrently with their dispersed workforce.

Published in Guest Research

GUEST OPINION by Ashley Diffey, Head of APAC and Japan at Ping Identity: When information technology was first embraced by businesses, it tended to be in a very centralised form. Data centres held core applications and databases while users gained access through authorised devices and network links.

Published in Guest Opinion

The fast-growing ServiceNow partner aims to help APAC companies use ServiceNow to "solve their biggest problems," and is expanding its reach by acquiring Service Line Solutions (SLS), a ServiceNow Elite-level partner in Australia.

Published in Business IT

Evolving since 2003, OSF Digital promises next level digital transformation services and world-class B2C services, now adeptly force multiplied by the Adept Group’s “tech-leading B2B reach,” accelerating the company’s “effort and mission to become the top global digital transformation partner to commerce brands worldwide.”

Published in Business IT

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